Thisrefundandcancellationpolicyoutlineshowyoucancancelorseekarefundforaproduct/service that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellationrequestsmaynotbeentertainediftheordershavebeencommunicatedtosuchsellers/ merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. GSMANTRA OCULT GURUKUL does not accept cancellation requests for perishable items likeflowers,eatables,etc.However,therefund/replacementcanbemadeiftheuserestablishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, youmustbringittothenoticeofourcustomerservicewithin 7daysofreceivingtheproduct.The customer service team after looking into your complaint will take an appropriate decision.
4. Incaseofcomplaintsregardingtheproductsthatcomewithawarrantyfromthemanufacturers, please refer the issue to them.
5. IncaseofanyrefundsapprovedbyGSMANTRAOCULTGURUKUL,itwilltake7daysfor the refund to be processed to you.
